FAQs
GENERAL ENQUIRY
Why LifeBuuk?
No more Lazy-Still-Life photography! A simple and trending way to free your photos from your mobile phone & computer to preserve memories in tangible way!
What is LifeBuuk?
Each LifeBuuk allows you to choose 50 photos from your mobile phone gallery, Facebook & Instagram by using LifeBuuk application. Each photo is detachable from the album for easy sharing / framing. You can also give your album its name + it will be printed with a premium quality gold foil stamping!
All photos are printed on premium photo papers, giving you the best of quality, the photography market has to offer.
What is the size of LifeBuuk?
The size for LifeBuuk is 4R. The perfect size for sharing, framing and storing!
Will my photos taken from Facebook / Instagram become distorted / pixelated? devices can run LifeBuuk?
The photos will not appear distorted/ pixelated especially if you grab the original photos from your phone gallery and camera before exporting to Facebook/ Instagram without any excessive editing from other software/ in an acceptable photo resolution.


Ps: There is a notice if the resolution is too low for the product, you may replace another photo.
Can I choose previous month’s covers?
Part of the fun and exciting of LifeBuuk – We update the three awesome covers option on every 1st of the month! Act fast before it runs out! Be surprised by the monthly covers each of the month!
How much does LifeBuuk cost?
There are different packages for LifeBuuk. Kindly refer to our apps!
There is not minimum purchase, but the more you buy, the more you save!
Select the package which is fulfilled the number of books you wish to print.
How much is the delivery fee for West Malaysia & East Malaysia?
It depends on the courier service company you choose and the number of books. You may refer the price by tapping on “pricing”, then click on “calculator” for the total cost of your order.
Ps: Only one postage fee will be charged for each order.
Which devices can run LifeBuuk application?
The app is available in Apple App Store for iPhones & iPads and available for Android devices in Google Play Store.
PHOTO EDITING
Functions of Edit buttons
1. Crop: to crop and rotate the photos / change the photo’s orientation
2. Text: Add your caption on your photos
3. Swap: To replace the photo
4. Reset: To reset the edit setting for all photos
How do I delete photo?
Simply double tap on the photo and choose to 'Delete' or ' Replace Photo'.
How to rotate my photo?
Tap on the photo and click on “SWAP” to replace the photo.
How to rotate my photo / change photo’s orientation?
Click on “CROP”, and tap on “ROTATE” edit button to rotate or change the photo’s orientation
How do I crop my photo?
Click on “CROP”, pinch by using two finger to adjust your photo – to fit in/ fill in to the grid frame.
Can I re-arrange my photos?
Yes, simply tap and hold your photo, then drag to the sequence you wish to.
How can I add caption into photo?
Tap on the photos, and click on “TEXT” edit button to insert your caption.
ORDER
How do I place an order?
Simply choose the product at “Home”, click “continue” to proceed your album editing
What if I don’t have 50 photos to upload?
You may select multiple copies of the photos that you have selected until the quantity reached 50.
Which photo sources I can choose my photos from?
LifeBuuk gives you direct access to choose your photos from your mobile phone’s gallery, Facebook & Instagram and Google Photo.
Can I select multiple copies of the same LifeBuuk album?
You can order multiple copies of the same Product in one order, by adding on the number of each Product you wish to print (in CART).
Ordering more than one book?
While our minimum order is one, you can certainly purchase more than one book, if you plan to ship all your products to the same address, simply add multiple products in “CART” and complete the checkout process.
Can I ship to different address in one order?
You can only ship to one address per order. If you wish to ship to different addresses, you must place a new order for each different address
How can I reorder a LifeBuuk I already received?
Simply tap on “duplicate order” at your project. You may still able to edit your order before checkout.
Can I cancel an order that I have checkout and uploaded?
No, an order that has checkout it will be appeared in Account’s orders. Cancellation is not allowed.
Can I edit my albums after it has been placed and checkout?
Once you have checkout your Products, your order will immediately queue for production, thus we couldn’t change or cancel your order once you have uploaded to us.
PAYMENT
How do I pay for my order?
As we’re an online business, you can make the payment for your order via online banking account, credit card (Visa and MasterCard), e-wallet or pay via 7-eleven.

Ps: Don’t stop, click back or refresh the page while the checkout is in progress.
Can I pay on COD (Cash on Delivery) basis?
All our payments are conducted online and COD services are not provided.
I have made the payment but I didn’t receive my credits?
It is highly likely the payment is not being captured. Kindly email us the proof of the transaction or payment confirmation slip to hello@lifebuuk.com for further checking.
Ps: To avoid this situation happened, you may need to tap on “return to merchant” once the payment is done, so that the apps could able to capture your payment.
When am I charged for my order?
After you have placed your order, your bank account / credit card / e-wallet will be charged the moment your checkout your order.
ALBUM UPLOAD
How long it takes to upload my albums?
The time it takes to upload depends on two factors.

  • Size of the image(s) you are uploading
  • The speed of your internet connection
Why are my albums uploading slow / not uploading?
Kindly check your network connection. Make sure resume your upload in a stable and strong internet connection environment.
The upload is freezes, what should I do?
If the upload is freezes, please note that your album’s photos are still not uploaded. Kindly make sure your upload is in a stable and strong internet connection, and try to refresh the page to continue your uploading.
Voucher
How to check my credits?
For more information about your available voucher, simply go Voucher.
How to use my voucher?
Right after your vouchers purchase, your vouchers will be visible in your Active Vouchers. This allows you to grab the cheapest deal offer by LifeBuuk.
How to use my Pre-Purchase voucher?
All the purchased Vouchers will be shown in your Active Voucher. Simply checkout your order by clicking “apply a voucher”.
The voucher is available for one time use only. There is no separation of order with one voucher.
Can I claim more than one voucher in an order?
No, each order can only apply one voucher. It is not stackable.
How long is my credits validity?
The expiry date will be stated for each of the Voucher. Kindly fully utilize the voucher before it’s expired.
Ps: The voucher couldn’t be refunded if it didn’t been claimed due to the personal reason.
ORDER STATUS
Where can I check my order status?
Simply go on Orders to check your order status.
What do these status mean?
Pending upload - Your album is pending to upload. Kindly refresh the page of order to upload your album to use.
Preparing - Your order is well received and printing is in progress.
Shipped - Your order has been picked up and being handled by the courier service company. Trace your parcel with the tracking number provided in your order details.
DELIVERY / SHIPPING
How long will it take for me to receive my LifeBuuk?
Once your order is received, the photos will be processed in 2-5 working days
Can I arrange overseas delivery?
Kindly send us an email regarding to your location to hello@lifebuuk.com.
Can I change my address after the order has been placed?
This will depend if your order has already printed/shipped. If you have realized faulty after you placed order, kindly contact us immediately at hello@lifebuuk.com.
Can I choose my preferred courier service company?
Yes, you may choose your preferred courier service company during the checkout.
Can I ship to different addresses in one order?
You can only ship to one address per order. If you wish to ship to different addresses, you need to place a new order for each different address.
How do I track my shipped parcel?
Simply visit our courier service partner – easyparcel.com.my.
I have not received my LifeBuuk even after it was shipped?
Kindly check your order shipping date that comes with tracking number in your order details. Standard shipping may take up to 3-5 working days to reach you. If you have not received your Product more that 5 working days, kindly contact us at hello@lifebuuk.com.